Return & Refund Policy
Thanks for shopping at www.alkazone.com .
If you are not satisfied with your purchase, we’re here to help.
All returns must be accompanied with RMA. (call or email us for RMA)
You have 14 calendar days to return an item from the date you receive it.
To be eligible for a return, your item must be unused and in the same condition that you received it otherwise it’s not defected.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
- No return accepted on opened filter cartridge(s)
- No returns accepted on used mineral drops
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- Full refund will be made on the unopened box except shipping cost.
- 20% of restocking fee will be made on opened and used water ionizer
You will be responsible for paying for your own shipping costs for returning your item otherwise the product is defected. Shipping costs are non-refundable.
If you have any questions on how to return your item to us, contact us at email@example.com or call 201.880.7966